Shipping and Delivery Policy

Last updated: 13 October 2026

1. Destinations and methods

Mossaic ships to [ACTUAL COUNTRIES/REGIONS] using [ACTUAL CARRIERS]. Delivery availability is confirmed at checkout. Large panels, fragile artworks and bespoke installations may require specialised transport, collection or scheduled installation.

2. Charges and taxes

Shipping charges and other mandatory costs are shown before an order is confirmed, depending on destination, dimensions, weight and service. For destinations outside the EU, the customer must receive applicable information about import duties and who bears them before ordering. [ENTER ACTUAL CURRENCY, TAX RULES AND SHIPPING ZONES.]

3. Processing and delivery times

In-stock goods: [ACTUAL PROCESSING WINDOW]. Made-to-order goods: [ESTIMATED TIME / AGREED DELIVERY DATE]. Transit: [ESTIMATES PER DESTINATION]. Unless otherwise agreed, applicable law generally requires delivery without undue delay and within 30 days after the contract is concluded. Customers will be informed of delays and their legal rights.

4. Tracking, lost or damaged parcels

Where available, we send a carrier tracking reference after dispatch. We recommend checking packages for visible damage and taking photographs; failing to complete a carrier damage report does not by itself extinguish statutory rights. For a lost or damaged parcel, contact contact@mossaic.ro.

5. On-site installation

Installation, site visits, mounting materials, access needs and wall preparation are included only when confirmed in the accepted project quote. We agree installation date and fees in writing. The finished installation is accompanied by the relevant care and warranty documentation.

6. Contact

contact@mossaic.ro • [PHONE].